Reservation/Ballot FAQs

It is a membership program that rewards VIP members with every dollar spent, along with a host of  special and exclusive privileges and benefits.

Once you've reaching the minimum spend of  S$1500 within a span of 6 months, you will receive an email from us with some instructions on verification. 

The VIP membership has a lifetime validity 

Once you've reaching the minimum spend of  S$1500 within a span of 6 months, you will receive an email from us with some instructions on verification. 

Every dollar spent online or at any of our stores earns you 1 point. eg if you spent S$159, you will earn 159 points.

Points can be accrued on any items purchased however, do take note of the following:
- footwear purchases have to be in your registered size range. i.e If your registered size is US9, purchases within the size range of US8.5 - US9.5 will be valid for points accrual. 
- duplicate items are not permitted

Yes! Simply log in to your account (the email address has to correspond with email address used for your VIP membership) and points for your online purchases will be automatically accrued. 

You may redeem points to offset your next purchase. Every 20 points = $1
eg. You have 2000 points and would like to redeem 400 points. On your next purchase, you will be able to offset $20.

Please note that footwear purchase have to be within your registered size range, and that duplicate items are not permitted.

Unfortunately, points can only be redeemed and utilised in-store in the meantime. 

No, there is no expiration date 

It is advisable to always have your member card with you. 
However, you are still able to earn points by producing your e-card in the e-loyalty app to the cashier upon purchase.
Do note that your identity will first need to be verified.

Unfortunately, points cannot be earned once payment has been made and the transaction has completed. 

Easy! Simply log in to the e-loyalty app. You will be able to check on your points balance and purchase history. And if you're on your way to becoming our VIP member, you'll be able to track your current spending as well. 

Visit vipbooking.limitededt.com whenever there are member online reservation/ballots. 

Please note that only your registered size range will be reflected. Should your size range not be shown on the product, it means that we don't have the particular size available.

No. Members have to personally pick up their reserved/balloted pairs and product their member cards prior to collection. 
Should you be unable to pickup your pair during the stipulated date, please email us at vipmember@limitededt.com

Members who fail to pick up their reserved/ballot items will face a 6 month suspension.
Should you be unable to collect your reserved/balloted pairs, please contact us at vipmember@limitededt.com to inform us in advance

2 weeks before your birthday, you will be sent an email with a unique discount code. Simply enter this code at Checkout and a 20% discount will be applied on your order.
Please note that this code is valid for 1 time use only and only one nett priced items. 

On the month of your birthday, drop by any of our stores and be treated to a discount of 20% on any 3 unique nett-priced items. 
This discount is valid for 1 day only and can be utilised on any day, at 1 or more branches, during your birth month.
Footwear purchases must be in your registered size.

On top of that, you will also receive a 20%  e-voucher on your next online purchase. An email containing a unique discount code* will be sent to you 2 weeks before your birthday. 

*discount applies to 1 item only and on nett-priced items only

No. Each person is permitted only 1 membership card.
Any member found to have more than 1 membership card will have all cards confiscated and his/her benefits and privileges revoked. 

No. The VIP membership is strictly non-transferrable and may not be shared with anyone. 
Any member caught doing so will have his membership benefits and/or privileges suspended/revoked. 

There will be a charge of S$10 for any card replacement. Please head to CHAMBER at Wisma Atria to have your card replaced. 
*Do note that checks may be required

It is advisable to always have your member card with you. 
However, you are still able to earn points by producing your e-card in the e-loyalty app to the cashier upon purchase.
Do note that your identity will first need to be verified.

Unfortunately, points cannot be earned once payment has been made and the transaction has completed. 

Once you've reaching the minimum spend of  S$1500 within a span of 6 months, you will receive an email from us with some instructions on verification. 

Only physical receipts dated on or before 31st July 2022 will be accepted. 
Thereafter, all purchases can only be traced/credited via the E-Loyalty app.

Please click on Forgot Password to have  your password reset. 
Alternatively, you may contact us at vipmember@limitededt.com and we'd be happy to assist you.

It means you will not be entitled to any VIP member benefits and privileges, including points accrual, reservations and access to member-exclusive areas 

Do check your Junk or Spam folders, especially if you've never received emails from us before and be sure to add us to your safe senders list so our emails can get to you. 
If you don't see anything in your Junk/Spam folder, you may reach out to us at vipmember@limitededt.com and we will be happy to assist you.

Please contact us at vipmember@limitededt.com with your order number

You may contact us at vipmember@limitededt.com and we'd be happy to assist you.