Question 1

I am a VIP member, but I can't log in to my account

Accepted Answer

To help you with that, please ensure the following:

- you are a VIP member and have a valid member number
- you have activated your account by clicking on the link provided in the email we had sent a short while back. 
- the email address corresponds to the one used upon registration. This allows for our system to recognise you.

Should you still encounter any issues, please email us at vipmember@limitededt.com for assistance.

Question 2

The size reflected in my account is incorrect. How do I change it?

Accepted Answer

Please email us at vipmember@limitededt.com with the subject "Size Assistance". Do provide us with your name, VIP member and registered size.

Question 3

I am no longer using the email address I had registered with. How do i log in?

Accepted Answer

Please email us at vipmember@limitededt.com with the subject [Change of email address] and provide us with your name, VIP member number and old email address.

Question 4

There is no size reflected in my profile. How do I add it in?

Accepted Answer

Please email us at vipmember@limitededt.com with your name and VIP member number for assistance.

Question 5

I don't remember my VIP member number.

Accepted Answer

Should you have successfully registered with us, please email us at vipmember@limitededt.com along with your name and email address.

Question 6

I lost my VIP card.

Accepted Answer

Please email us at vipmember@limitededt.com with the subject [Loss of card] and provide us with your name, VIP member number and contact number. Do note that a replacement fee of SGD10 is chargeable for a replacement card.

Question 7

I would like to change my registered size. Can I change it in my profile?

Accepted Answer

Please email us at vipmember@limitededt.com 
Do not that any change in size is subject to approval

Question 8

I have other queries regarding my VIP membership.

Accepted Answer

Please email us at vipmember@limitededt.com for assistance.

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